Common issues & quick fixes
Not to worry - this is a 2 minute fix. Head to https://device.cloudshelf.app/new on the screen in question Follow the instructions on the screen to ...
Tue, 15 Feb, 2022 at 11:45 AM
For Shopify users: by default, new products and collections are made available to a new Sales Channel such as Cloudshelf. However, if your see products tha...
Wed, 16 Feb, 2022 at 11:17 AM
If you require your PIN for your device please contact our friendly support team on support@cloudshelf.ai and one of our specialist support members will be ...
Tue, 8 Feb, 2022 at 12:11 PM
If you have clicked on to a collection on your Cloudshelf and can't see any of your products you will need to go on to your Shopify store and select Clo...
Wed, 11 Jan, 2023 at 11:13 AM
Sometimes this can happen if your device is no longer connected to the internet. Cloudshelf will carry on displaying on a device even if it loses intern...
Wed, 16 Feb, 2022 at 11:17 AM
You may have products that you are still working on, and you do not want them to appear. There are 3 ways you can do this in Shopify: Option 1: You ...
Wed, 16 Feb, 2022 at 11:16 AM
We are really sorry if your Cloudshelf screen has unexpectedly frozen or stopped working. What to do: Please close the Cloudshelf app by dou...
Fri, 21 Jan, 2022 at 4:12 PM
No worries - there are simple solutions Can you find the Cloudshelf icon on your home screen? Then simple, just relaunch it. You have launched...
Wed, 16 Feb, 2022 at 11:19 AM
This can happen because you have an external (bluetooth) keyboard connected to your iPad - in which case you need to disconnect it. If you don't ha...
Mon, 24 Oct, 2022 at 11:10 AM
Below are some quick steps on how you can ensure that when you add new filter data to your Ecommerce store, it updates within Cloudshelf: Click into th...
Wed, 13 Aug, 2025 at 10:27 AM