Troubleshooting

My Cloudshelf screen has frozen - what do I do?
We are really sorry if your Cloudshelf screen has unexpectedly frozen or stopped working.          What to do: Please close the Cloudshelf app by dou...
Fri, 21 Jan, 2022 at 4:12 PM
I accidentally deleted the Cloudshelf icon on our store touch screen
Not to worry - this is a 2 minute fix. Head to https://device.cloudshelf.app/new on the screen in question Follow the instructions on the screen to ...
Tue, 15 Feb, 2022 at 11:45 AM
Cloudshelf is no longer displayed on my in-store screen
No worries - there are simple solutions Can you find the Cloudshelf icon on your home screen?   Then simple, just relaunch it. You have launched...
Wed, 16 Feb, 2022 at 11:19 AM
Cloudshelf information does not seem complete or up-to-date
Sometimes this can happen if your device is no longer connected to the internet. Cloudshelf will carry on displaying on a device even if it loses intern...
Wed, 16 Feb, 2022 at 11:17 AM
Products or Collections not appearing in Cloudshelf
For Shopify users: by default, new products and collections are made available to a new Sales Channel such as Cloudshelf.  However, if your see products tha...
Wed, 16 Feb, 2022 at 11:17 AM
I've forgotten my PIN where can I find this?
If you require your PIN for your device please contact our friendly support team on support@cloudshelf.ai and one of our specialist support members will be ...
Tue, 8 Feb, 2022 at 12:11 PM
Products that shouldn't be there are on my Cloudshelf
You may have products that you are still working on, and you do not want them to appear.  There are 3 ways you can do this in Shopify: Option 1: You ...
Wed, 16 Feb, 2022 at 11:16 AM
Products that are on my website collection are not displaying
If you have clicked on to a collection on your Cloudshelf and can't see any of your products you will need to go on to your Shopify store and select Cl...
Wed, 16 Feb, 2022 at 11:16 AM